End User Access in Zendesk Mobile App
Can end users manage their tickets using the Zendesk Support mobile app?
End users cannot use the Zendesk Support mobile app to manage their tickets. The app is designed for agents and team leads.
If end users need to manage their tickets, they should use the web portal. The mobile app requires agent credentials, and end users will not be able to log in with their usual email and password used on the web portal.
More related questions
What is the Zendesk Support mobile app used for?
The Zendesk Support mobile app is designed for agents and team leads to manage Zendesk tickets on the go. It allows users to sort, filter, and search tickets, create and update tickets, receive notifications, and set their Talk status. This app is…
How do I navigate the Zendesk Support mobile app?
Navigating the Zendesk Support mobile app is straightforward with its four main screens: Tickets, Search, Notifications, and Settings. Each screen serves a specific purpose to help you manage your support tasks efficiently. The Tickets screen is…
How can I leave feedback for the Zendesk Support mobile app?
Leaving feedback for the Zendesk Support mobile app is a simple process that helps improve the app. You can provide feedback directly through the app's settings. For iOS users, tap the settings icon and then 'Leave feedback' to open the Feedback…
Can I receive and make calls using the Zendesk Support mobile app?
Currently, the Zendesk Support mobile app does not support making or receiving calls. However, you can set your Talk status within the app. When you set your Talk status, such as 'Online', calls will be directed to the phone number listed in your…
How do I search for tickets in the Zendesk Support mobile app?
Searching for tickets in the Zendesk Support mobile app is easy with the Search screen. This feature allows you to find tickets using keywords and view your recent search terms. To access the Search screen, iOS users can tap the Search icon in the…
How can I configure settings in the Zendesk Support mobile app?
Configuring settings in the Zendesk Support mobile app allows you to customize your experience. You can change notification settings, set your Talk agent state, and activate the new agent experience. To access the Settings screen, iOS users should…
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