Enabling Change Agent State in Zendesk Explore
Do I need to take any action to enable the change agent state feature?
No action is required from you to enable the change agent state feature in Zendesk Explore. The update is automatically rolling out to all eligible accounts that meet the necessary conditions, such as having live data eligibility and omnichannel routing enabled.
More related questions
What is the new feature for changing agent state in Zendesk Explore?
Zendesk Explore has introduced a new feature that allows for changing the agent state directly from the platform. This feature is designed to improve agent management by enabling admins to update the status of one or multiple agents from the Agent…
Who can use the change agent state feature in Zendesk Explore?
The change agent state feature in Zendesk Explore is currently available only to users with admin permissions. This means that only admins can change the status of agents in the current version. However, Zendesk plans to expand this functionality…
What are the requirements to use the change agent state feature?
To use the change agent state feature in Zendesk Explore, your account must be eligible for live data, which is typically available for Enterprise accounts. Additionally, omnichannel routing must be turned on for your account. If these conditions…
Where can I find more information about changing agent status in Zendesk Explore?
For more detailed information on how to use the new change agent state feature in Zendesk Explore, you can refer to the section titled 'Changing agent status' in the help documentation. If you have further questions or need assistance, contacting…
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