Enable Zendesk Chat for Another Agent
How can I enable Zendesk Chat for another agent?
To enable Zendesk Chat for another agent, you need to access the Admin Center. From there, click 'People' in the sidebar, then select 'Team > Team members'. Choose the agent you want to upgrade from the list.
On the agent's page, go to the 'Roles and access' tab and click 'Enabled' next to chat. Update the user's role setting to either Agent or Admin as needed, and click 'Save' at the bottom of the page. Remember to refresh your browser or clear the cache to ensure the changes are reflected.
More related questions
Why am I seeing 'Zendesk Chat is not enabled for you'?
This message appears when Chat is disabled for your profile. To resolve this, an admin needs to enable Chat access for you through the Admin Center. If you're not an admin, you'll need to contact your team for assistance. To enable Chat on your own…
What should I do if I can't find the 'Manage in Admin Center' option?
If you can't find the 'Manage in Admin Center' option, it might be due to the Chat phase your account is on. Ensure you're navigating to your profile correctly and look for the 'Manage in Admin Center' link. If the option is still missing, it could…
How can I troubleshoot issues with enabling Zendesk Chat?
If you're having trouble enabling Zendesk Chat, start by ensuring you have the correct permissions and that your account is set up properly. Check if the 'Manage in Admin Center' option is available and follow the steps to enable Chat. If issues…
What steps should I follow to enable Chat on my Zendesk profile?
To enable Chat on your Zendesk profile, start by accessing the Support dashboard. Click on your Avatar in the top-right corner and select 'View profile'. Next, click 'Manage in Admin Center' next to Role. In the Admin Center, check the box under…
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