Enable Text to Emoji Conversion in Zendesk Tickets
How can I enable text conversion to emoji in Zendesk ticket comments?
To enable text conversion to emoji in Zendesk ticket comments, you need to be an administrator. Head over to the Admin Center, click on 'Objects and rules' in the sidebar, and then select 'Tickets > Settings'. In the Comments section, check the option 'Turn on emoji text replacement' and click 'Save tab'. This will allow agents to convert text emoticons into emojis in ticket comments and email notifications.
Keep in mind that this setting only affects the conversion of text to emoji. It does not remove the emoji app icon from the ticket comments toolbar. If you decide to turn off this feature, any existing emoticons in tickets will remain as characters and won't render as pictures. For more details, you can refer to the originalZendesk help article.
More related questions
What happens if I turn off emoji text replacement in Zendesk?
If you turn off emoji text replacement in Zendesk, agents will no longer be able to convert text emoticons into emojis in ticket comments. Any existing emoticons in tickets will remain as characters and will not render as pictures. This setting…
Do I need to be an administrator to enable emoji text replacement in Zendesk?
Yes, you must be an administrator to enable emoji text replacement in Zendesk. This setting is found in the Admin Center under 'Objects and rules' and 'Tickets > Settings'. Only administrators have the permissions required to access these settings…
Does enabling emoji text replacement remove the emoji icon in Zendesk?
No, enabling emoji text replacement does not remove the emoji icon from the ticket comments toolbar in Zendesk. This setting only affects the conversion of text emoticons into emojis. The emoji app icon will still be available for agents to use in…
Where can I find the option to enable emoji text replacement in Zendesk?
You can find the option to enable emoji text replacement in Zendesk within the Admin Center. Navigate to 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the Comments section, you'll see the option to 'Turn on emoji text…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
