Effects of Disabling Emoji Text Replacement in Zendesk
What happens if I turn off emoji text replacement in Zendesk?
If you turn off emoji text replacement in Zendesk, agents will no longer be able to convert text emoticons into emojis in ticket comments. Any existing emoticons in tickets will remain as characters and will not render as pictures.
This setting only affects the conversion of text to emoji and does not remove the emoji app icon from the ticket comments toolbar. So, agents can still use the emoji icon to insert emojis manually, but text emoticons won't automatically convert to emojis.
More related questions
How can I enable text conversion to emoji in Zendesk ticket comments?
To enable text conversion to emoji in Zendesk ticket comments, you need to be an administrator. Head over to the Admin Center, click on 'Objects and rules' in the sidebar, and then select 'Tickets > Settings'. In the Comments section, check the…
Do I need to be an administrator to enable emoji text replacement in Zendesk?
Yes, you must be an administrator to enable emoji text replacement in Zendesk. This setting is found in the Admin Center under 'Objects and rules' and 'Tickets > Settings'. Only administrators have the permissions required to access these settings…
Does enabling emoji text replacement remove the emoji icon in Zendesk?
No, enabling emoji text replacement does not remove the emoji icon from the ticket comments toolbar in Zendesk. This setting only affects the conversion of text emoticons into emojis. The emoji app icon will still be available for agents to use in…
Where can I find the option to enable emoji text replacement in Zendesk?
You can find the option to enable emoji text replacement in Zendesk within the Admin Center. Navigate to 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the Comments section, you'll see the option to 'Turn on emoji text…
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