Enable Subsections in Older Zendesk Themes
What should I do if my Zendesk theme was customized before March 29th, 2019?
If your Zendesk theme was customized before March 29th, 2019, you'll need to add specific code to enable subsections. This is necessary to take advantage of the Flexible Hierarchies feature, which allows for a more detailed structure in your help center.
More related questions
How can I add subsections to my Zendesk help center?
To add subsections to your Zendesk help center, you can use Flexible Hierarchies. This feature allows you to create up to six levels of hierarchy in your knowledge base. If your theme was customized before March 29th, 2019, you'll need to add code…
How can I display subsections on category pages in Zendesk?
To display subsections on category pages in Zendesk, you need to update the category page template. Insert a block of code after the<section class="section">tag to list subsections below each section's articles. This customization helps in…
Can I show multiple levels of subsections in Zendesk?
In Zendesk, you can only display the direct subsections of a section. Unfortunately, showing multiple levels of subsections is not supported. This means you can only show one level of subsections at a time.
How do I customize the look of subsections in Zendesk?
To customize the look of subsections in Zendesk, you can modify the theme's code. For example, you can display sections and subsections as blocks by updating the category and sections page templates with specific code snippets. This allows for a…
How can I change the font size of section titles in Zendesk?
To change the font size of section titles in Zendesk, you can modify the HTML tags in your theme's code. For instance, changing the<h4>tags to<h5>or<h6>will adjust the font size. For descriptions, the font size is determined by your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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