To customize the look of subsections in Zendesk, you can modify the theme's code. For example, you can display sections and subsections as blocks by updating the category and sections page templates with specific code snippets. This allows for a more visually appealing layout.
To add subsections to your Zendesk help center, you can use Flexible Hierarchies. This feature allows you to create up to six levels of hierarchy in your knowledge base. If your theme was customized before March 29th, 2019, you'll need to add code…
If your Zendesk theme was customized before March 29th, 2019, you'll need to add specific code to enable subsections. This is necessary to take advantage of the Flexible Hierarchies feature, which allows for a more detailed structure in your help…
To display subsections on category pages in Zendesk, you need to update the category page template. Insert a block of code after the<section class="section">
tag to list subsections below each section's articles. This customization helps in…
In Zendesk, you can only display the direct subsections of a section. Unfortunately, showing multiple levels of subsections is not supported. This means you can only show one level of subsections at a time.
To change the font size of section titles in Zendesk, you can modify the HTML tags in your theme's code. For instance, changing the<h4>
tags to<h5>
or<h6>
will adjust the font size. For descriptions, the font size is determined by your…