Enable Settings to Subtract Time in Zendesk
What settings need to be enabled to subtract time in the Time Tracking app?
To subtract time in the Time Tracking app, you need to enable Edit Time Submission and Simplified Time Submission settings. These settings allow agents to submit negative time updates.
Navigate to the Admin Center, click on the Apps and integrations icon, select Zendesk Support apps, and open the Time Tracking app. Check the boxes for both Edit Time Submission and Simplified Time Submission, then click Update. With these settings enabled, agents can adjust time entries by submitting negative time.
More related questions
How can I subtract time from a ticket using the Time Tracking app?
You can subtract time from a ticket by submitting negative time updates via the Time Tracking app. To do this, ensure the app is configured to allow Edit Time Submission and Simplified Time Submission. In the Admin Center, click the Apps and…
Can I use non-simplified time submission to subtract time?
Currently, the Time Tracking app does not support subtracting time using non-simplified time submission. You need to switch to Simplified Time Submission to make negative time updates. This process can be cumbersome, as it requires logging in,…
What happens to time entries if a ticket is deleted?
When a ticket is permanently deleted, its time entries are also removed from reports. Deleted tickets are excluded from most Explore reports, meaning the time logged on them will not appear in your reporting data. If you need to retain time data…
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