Enable Self-Reviews to See AutoQA Scores
Learn how to enable self-reviews in Zendesk QA to view AutoQA scores and improve performance.
How can agents enable self-reviews to see AutoQA scores?
Agents can see their AutoQA scores by enabling self-reviews in the workspace. This feature is crucial for agents who want to track their performance and make necessary improvements.
To enable self-reviews, you need to adjust the settings in your Zendesk QA workspace. Once activated, agents will have access to their scores, providing them with valuable feedback on their ticket handling. For more guidance, check out the article on setting up autoscoring in Zendesk QA using AutoQA.
More related questions
Can agents view their AutoQA scores in Zendesk QA?
Yes, agents can view their AutoQA scores for their own tickets if self-reviews are enabled in the workspace. This feature allows agents to gain insights into their performance and understand areas for improvement. To enable this, ensure that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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