Can Agents View AutoQA Scores in Zendesk QA?
Agents can view their AutoQA scores if self-reviews are enabled. Learn how to set up autoscoring in Zendesk QA.
Can agents view their AutoQA scores in Zendesk QA?
Yes, agents can view their AutoQA scores for their own tickets if self-reviews are enabled in the workspace. This feature allows agents to gain insights into their performance and understand areas for improvement.
To enable this, ensure that self-reviews are activated in your Zendesk QA workspace settings. This setup helps agents to be more self-aware and proactive in enhancing their customer service skills. For more detailed information, you can refer to the article on setting up autoscoring in Zendesk QA using AutoQA.
More related questions
How can agents enable self-reviews to see AutoQA scores?
Agents can see their AutoQA scores by enabling self-reviews in the workspace. This feature is crucial for agents who want to track their performance and make necessary improvements. To enable self-reviews, you need to adjust the settings in your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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