Enable Proactive Messaging in Zendesk
Find out how to enable proactive messaging in Zendesk by ensuring your account meets the necessary requirements.
How can I enable proactive messaging in Zendesk?
To enable proactive messaging in Zendesk, make sure your account meets the specific requirements. Once these are met, the option will appear under the Bots and automation section of Admin Center. For more information, see the article: About proactive messages.
More related questions
Why can't I see the option for proactive messaging in Zendesk?
If you can't see the option for proactive messaging in Zendesk, it might be because your account doesn't meet the necessary requirements. To resolve this, ensure that your account is set up correctly. For a detailed list of requirements, you can…
What should I do if proactive messaging is missing in Zendesk Admin Center?
If proactive messaging is missing in the Zendesk Admin Center, check if your account meets all the necessary requirements. The option will only appear when these conditions are fulfilled. For more details, see the article: About proactive messages.
Where can I find more information on creating proactive messages in Zendesk?
For more information on creating proactive messages in Zendesk, you can refer to the articles on creating proactive messages for the Web Widget and mobile SDK channels. These resources provide detailed guidance on setting up proactive messaging.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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