Can't See Proactive Messaging Option in Zendesk?
Learn why the proactive messaging option might be missing in Zendesk and how to resolve it by meeting the necessary requirements.
Why can't I see the option for proactive messaging in Zendesk?
If you can't see the option for proactive messaging in Zendesk, it might be because your account doesn't meet the necessary requirements. To resolve this, ensure that your account is set up correctly. For a detailed list of requirements, you can refer to the article: About proactive messages.
More related questions
What should I do if proactive messaging is missing in Zendesk Admin Center?
If proactive messaging is missing in the Zendesk Admin Center, check if your account meets all the necessary requirements. The option will only appear when these conditions are fulfilled. For more details, see the article: About proactive messages.
How can I enable proactive messaging in Zendesk?
To enable proactive messaging in Zendesk, make sure your account meets the specific requirements. Once these are met, the option will appear under the Bots and automation section of Admin Center. For more information, see the article: About…
Where can I find more information on creating proactive messages in Zendesk?
For more information on creating proactive messages in Zendesk, you can refer to the articles on creating proactive messages for the Web Widget and mobile SDK channels. These resources provide detailed guidance on setting up proactive messaging.
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Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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