Enable or Disable Private Ticket Creation in Zendesk
How can I enable or disable private ticket creation in Zendesk?
To enable or disable private ticket creation in Zendesk, you need to access the Admin Center.
In the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Comments' section of the Settings tab, you can select or clear the 'Allow first comment on tickets to be private' checkbox. Note that this option is only available for accounts created before April 8, 2017. After making your selection, scroll to the bottom of the page and click 'Save tab'. For more details, visit theoriginal link.
More related questions
What are private tickets in Zendesk and how do they work?
Private tickets in Zendesk are regular tickets with no public content, meaning all comments are private. When a private ticket is created for an end user, the end user is not notified, and the ticket does not appear in their 'My Requests' list or…
Can I make public replies the default for private ticket creation?
Yes, you can set public replies as the default even when private ticket creation is enabled. To do this, ensure the option 'Agent comments on all tickets are public by default' is enabled. This setting will make the Public reply option selected by…
Why can't I see the option to make agent tickets public by default?
If you can't see the option to make agent tickets public by default, it might be due to your account settings. Ensure that you are checking the correct settings page in Admin Center under 'Tickets > Settings'. If the option is still not visible, it…
How can I hide a ticket from a customer in Zendesk?
To hide a ticket from a customer in Zendesk, ensure there are no public comments on the ticket. If a public comment is added, the ticket will become visible to the customer. To prevent this, you can create a new brand and ensure the user doesn't…
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