Enable Chat Forms in Zendesk
How can I enable chat forms in Zendesk?
Enabling chat forms in Zendesk allows you to gather information from visitors before starting a chat. This can be configured in both the Zendesk Chat-only and Zendesk Chat + Support setups. You can create forms that ask for details like name, email, and the reason for contacting support. This helps in providing a more personalized and efficient support experience.
More related questions
How do I add live chat to my website using Zendesk?
To add live chat to your website using Zendesk, you need to follow specific steps based on your Zendesk setup. If you're using Zendesk live chat only, you'll follow the Zendesk Chat-only path. If you have both Zendesk live chat and Zendesk Support,…
What are the steps to configure the appearance of the Zendesk Chat widget?
Configuring the appearance of the Zendesk Chat widget involves customizing its look to match your website's design. This includes setting the color theme and position of the widget on your webpage. Ensure that thewindow.zESettingsobject is…
How do I allow visitors to rate live chats in Zendesk?
Allowing visitors to rate live chats in Zendesk is a great way to gather feedback on your support interactions. This feature can be enabled in both Zendesk Chat-only and Zendesk Chat + Support setups. By enabling chat ratings, visitors can provide…
What security settings can I establish for Zendesk live chat?
Establishing security settings for Zendesk live chat is crucial to protect both your business and your customers. You can configure settings to ensure that your chat interactions are secure and comply with your organization's security policies….
Why are my customizations not reflecting in the Zendesk Chat widget?
If your customizations are not reflecting in the Zendesk Chat widget, it might be due to the order of your script tags. Ensure that thewindow.zESettingsobject is defined before the Web Widget (Classic) snippet in your HTML code. This ensures…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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