Configuring the appearance of the Zendesk Chat widget involves customizing its look to match your website's design. This includes setting the color theme and position of the widget on your webpage. Ensure that thewindow.zESettings
object is added before the Web Widget (Classic) snippet in your HTML code, so the settings are applied before the widget loads. For a more detailed guide, refer to the Zendesk documentation.
To add live chat to your website using Zendesk, you need to follow specific steps based on your Zendesk setup. If you're using Zendesk live chat only, you'll follow the Zendesk Chat-only path. If you have both Zendesk live chat and Zendesk Support,…
Enabling chat forms in Zendesk allows you to gather information from visitors before starting a chat. This can be configured in both the Zendesk Chat-only and Zendesk Chat + Support setups. You can create forms that ask for details like name,…
Allowing visitors to rate live chats in Zendesk is a great way to gather feedback on your support interactions. This feature can be enabled in both Zendesk Chat-only and Zendesk Chat + Support setups. By enabling chat ratings, visitors can provide…
Establishing security settings for Zendesk live chat is crucial to protect both your business and your customers. You can configure settings to ensure that your chat interactions are secure and comply with your organization's security policies….
If your customizations are not reflecting in the Zendesk Chat widget, it might be due to the order of your script tags. Ensure that thewindow.zESettings
object is defined before the Web Widget (Classic) snippet in your HTML code. This ensures…