image for site

Configure Zendesk Chat Widget Appearance

Learn how to customize the appearance of your Zendesk Chat widget, including color and position, to match your website's design.

What are the steps to configure the appearance of the Zendesk Chat widget?

Configuring the appearance of the Zendesk Chat widget involves customizing its look to match your website's design. This includes setting the color theme and position of the widget on your webpage. Ensure that thewindow.zESettingsobject is added before the Web Widget (Classic) snippet in your HTML code, so the settings are applied before the widget loads. For a more detailed guide, refer to the Zendesk documentation.


More related questions

How do I add live chat to my website using Zendesk?

To add live chat to your website using Zendesk, you need to follow specific steps based on your Zendesk setup. If you're using Zendesk live chat only, you'll follow the Zendesk Chat-only path. If you have both Zendesk live chat and Zendesk Support,…

How can I enable chat forms in Zendesk?

Enabling chat forms in Zendesk allows you to gather information from visitors before starting a chat. This can be configured in both the Zendesk Chat-only and Zendesk Chat + Support setups. You can create forms that ask for details like name,…

How do I allow visitors to rate live chats in Zendesk?

Allowing visitors to rate live chats in Zendesk is a great way to gather feedback on your support interactions. This feature can be enabled in both Zendesk Chat-only and Zendesk Chat + Support setups. By enabling chat ratings, visitors can provide…

What security settings can I establish for Zendesk live chat?

Establishing security settings for Zendesk live chat is crucial to protect both your business and your customers. You can configure settings to ensure that your chat interactions are secure and comply with your organization's security policies….

Why are my customizations not reflecting in the Zendesk Chat widget?

If your customizations are not reflecting in the Zendesk Chat widget, it might be due to the order of your script tags. Ensure that thewindow.zESettingsobject is defined before the Web Widget (Classic) snippet in your HTML code. This ensures…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites