Empty Zendesk Chat Reports: How to Fix
What should I do if my Zendesk Chat reports are empty?
If your Zendesk Chat reports are empty, it might be due to filters or using the wrong dashboard. Start by clearing all filters and expanding the date range on your Chat dashboard.
If the reports are still empty, check if you're using live chat or messaging. With Agent Workspaces and messaging enabled, chat reports might be located in a different dashboard. Navigate to the Dashboard section of Explore and select the appropriate dashboard, such as Zendesk messaging or Zendesk Support.
More related questions
Why does my Zendesk Chat dashboard show zero chats?
Your Zendesk Chat dashboard might show zero chats due to filters or different dashboards. To resolve this, start by clearing all filters and expanding the date range to ensure all chats are included. Open the Chat dashboard, check for filter icons,…
How can I remove filters from my Zendesk Chat dashboard?
Removing filters from your Zendesk Chat dashboard can help display all chat data. To do this, open the Chat dashboard and look for any filter icons. Clear these filters to ensure no data is being excluded. Additionally, click on the time filter and…
Where can I find chat metrics if they are not on my Chat dashboard?
If chat metrics are not on your Chat dashboard, they might be in a different dashboard. This can happen if you have Agent Workspaces and messaging enabled. To find your chat metrics, navigate to the Dashboard section of Explore and select the…
How do I check if I'm using live chat or messaging in Zendesk?
To check if you're using live chat or messaging in Zendesk, you need to verify your dashboard settings. If you have Agent Workspaces and messaging enabled, your chat reports might be in a different dashboard. Navigate to the Dashboard section of…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
