Check Live Chat or Messaging Usage in Zendesk
How do I check if I'm using live chat or messaging in Zendesk?
To check if you're using live chat or messaging in Zendesk, you need to verify your dashboard settings. If you have Agent Workspaces and messaging enabled, your chat reports might be in a different dashboard.
Navigate to the Dashboard section of Explore and select the appropriate dashboard, such as Zendesk messaging, Zendesk Support, or Explore live prebuilt dashboard. This will help you determine whether you're using live chat or messaging.
More related questions
Why does my Zendesk Chat dashboard show zero chats?
Your Zendesk Chat dashboard might show zero chats due to filters or different dashboards. To resolve this, start by clearing all filters and expanding the date range to ensure all chats are included. Open the Chat dashboard, check for filter icons,…
How can I remove filters from my Zendesk Chat dashboard?
Removing filters from your Zendesk Chat dashboard can help display all chat data. To do this, open the Chat dashboard and look for any filter icons. Clear these filters to ensure no data is being excluded. Additionally, click on the time filter and…
What should I do if my Zendesk Chat reports are empty?
If your Zendesk Chat reports are empty, it might be due to filters or using the wrong dashboard. Start by clearing all filters and expanding the date range on your Chat dashboard. If the reports are still empty, check if you're using live chat or…
Where can I find chat metrics if they are not on my Chat dashboard?
If chat metrics are not on your Chat dashboard, they might be in a different dashboard. This can happen if you have Agent Workspaces and messaging enabled. To find your chat metrics, navigate to the Dashboard section of Explore and select the…
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