Emergency Calling in Zendesk Talk Explained
How does emergency calling work in Zendesk Talk?
Emergency calling in Zendesk Talk allows agents to make outbound calls to emergency services in certain countries. This feature is available in the United States, Canada, the UK, Australia, Ireland, France, Germany, and Austria. In the event of an emergency, agents can quickly contact emergency services using the Talk call console.
It's important to note that emergency calling in Talk is internet-based and may not be as reliable as traditional telephony services. Zendesk recommends using traditional telephony for emergency calls whenever possible. For more details, visit theoriginal link.
More related questions
How do I associate an emergency address with a Talk phone number?
To associate an emergency address with a Talk phone number in the US or Canada, you need to use the Enhanced 911 (E911) feature. This allows calls to be routed directly to the local Public Safety Answering Point (PSAP) with the caller's phone…
Can I test emergency calling in Zendesk Talk?
Yes, you can test emergency calling in Zendesk Talk by dialing 933. This connects you to an automated system that reads back the phone number and address associated with your call. However, it's important to use this feature sparingly and check…
How do I make an emergency call using Zendesk Talk?
Making an emergency call in Zendesk Talk is similar to making any other outbound call. Simply dial the emergency number, such as 911, without needing to enter the country code. Ensure that the outbound number selected in the Talk console is from…
Can I send emergency texts using Zendesk Talk?
Yes, agents can send proactive text messages to emergency phone numbers using Zendesk Talk. To do this, create an end user with a short code emergency number, such as 911, and specify that user as the requester when sending a proactive message from…
How can I contact the US National Suicide Prevention Lifeline using Zendesk Talk?
Agents can contact the US National Suicide Prevention Lifeline by dialing 988 using the Talk call console. This lifeline provides free and confidential emotional support to individuals in crisis 24/7 across the United States. The same restrictions…
What are the billing charges for emergency calling in Zendesk Talk?
Billing for emergency calling in Zendesk Talk varies by location. In the US and Canada, associating an emergency address with a phone number costs $0.75 per month. If a 911 call is made without an associated emergency address, a $75 fee may be…
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