Billing for emergency calling in Zendesk Talk varies by location. In the US and Canada, associating an emergency address with a phone number costs $0.75 per month. If a 911 call is made without an associated emergency address, a $75 fee may be applied.
Calls to emergency numbers outside North America are charged at normal rates, except in the EU where they are free. For more details, refer to the Talk pricing page.
Emergency calling in Zendesk Talk allows agents to make outbound calls to emergency services in certain countries. This feature is available in the United States, Canada, the UK, Australia, Ireland, France, Germany, and Austria. In the event of an…
To associate an emergency address with a Talk phone number in the US or Canada, you need to use the Enhanced 911 (E911) feature. This allows calls to be routed directly to the local Public Safety Answering Point (PSAP) with the caller's phone…
Yes, you can test emergency calling in Zendesk Talk by dialing 933. This connects you to an automated system that reads back the phone number and address associated with your call. However, it's important to use this feature sparingly and check…
Making an emergency call in Zendesk Talk is similar to making any other outbound call. Simply dial the emergency number, such as 911, without needing to enter the country code. Ensure that the outbound number selected in the Talk console is from…
Yes, agents can send proactive text messages to emergency phone numbers using Zendesk Talk. To do this, create an end user with a short code emergency number, such as 911, and specify that user as the requester when sending a proactive message from…
Agents can contact the US National Suicide Prevention Lifeline by dialing 988 using the Talk call console. This lifeline provides free and confidential emotional support to individuals in crisis 24/7 across the United States. The same restrictions…