Currently, you cannot embed videos directly in Zendesk Gather posts. While you can add hyperlinks or images using the WYSIWYG editor, embedding HTML5 Video, Flash, QuickTime, Shockwave, Windows Media, Real Media, and iframe content is not supported in Gather posts.
For those looking to include video content, a workaround is to hyperlink an image that directs users to the video. This involves uploading an image to your post, highlighting it, and then using the hyperlink icon to paste your video URL. Although this isn't the same as embedding, it can still guide users to your video content. For more details, you can refer to the originalZendesk article.
Adding media to existing Gather posts can be tricky. Users have reported issues when trying to add media to posts that have already been created. However, adding media works fine when creating a new post from scratch. If you encounter issues with…
Embedding Google Forms directly in Zendesk Gather posts is not straightforward. While some users have found ways to embed YouTube videos, applying similar methods to Google Forms may require trial and error. If you're looking to include a Google…
Currently, adding images to Zendesk Gather posts is only supported from a desktop. Users have noted that the functionality to upload images from mobile devices is not available, which can limit engagement for mobile users. While this feature is not…
As of now, video embedding in Zendesk Gather is not planned. Although it was on the long-term roadmap, the feature is no longer being pursued by the Zendesk product team. For those needing to share video content, using hyperlinks with images as a…