Email Template Opt-Out Instructions
What should I include in my email template to allow opt-outs?
To allow opt-outs in your email template, include a note asking recipients to reply with 'unsubscribe' if they wish to opt out. This can be added to the body of the email or your email signature.
Additionally, consider using merge tags to personalize the email with recipient-specific data, such as their first name. Once a customer replies with 'unsubscribe', you should mark them as 'Opt out' in Zendesk Sell to ensure they are not included in future email campaigns.
More related questions
How can I enable customers to opt out of emails in Zendesk Sell?
To enable customers to opt out of emails in Zendesk Sell, you need to provide an opt-out mechanism in your emails or email templates. This involves adding a note in your email or signature asking customers to reply with 'unsubscribe' if they wish…
How do I manage email opt-out requests in Zendesk Sell?
Managing email opt-out requests in Zendesk Sell involves using custom fields to flag customers who wish to opt out. You can create a checkbox custom field, such as 'Opt out', to mark these customers. When a customer requests to opt out, simply…
Can I track when a customer unsubscribed in Zendesk Sell?
Yes, you can track when a customer unsubscribed in Zendesk Sell by setting up a date custom field, such as 'Unsubscribed at'. This allows you to record the date a customer opted out. By maintaining this information, you can better manage your email…
What happens if a lead replies with 'unsubscribe' during an email sequence?
If a lead replies with 'unsubscribe' during an email sequence in Zendesk Sell, the sequence will automatically stop for that lead. No further scheduled emails will be sent from that sequence to the lead. This ensures that you respect the lead's…
How can I exclude opted-out customers from future email campaigns?
To exclude opted-out customers from future email campaigns in Zendesk Sell, use custom fields and smart lists. First, set up a checkbox custom field, such as 'Opt out', to mark customers who have opted out. Then, filter your working list by this…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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