Changing a public comment to private in Zendesk does not recall any emails that have already been sent to the requester. Once an email is sent, it cannot be unsent or recalled.
This means that even if you convert a comment to an internal note immediately after sending, the requester will still receive the original email. The change only affects the visibility of the comment in the Help Center or ticket view.
To change a public comment to a private note in Zendesk, you need to convert it into an internal note. This ensures that only agents can see the comment, and it will no longer be visible to end users. To do this, open the ticket containing the…
Once a comment is changed from public to private in Zendesk, it cannot be made public again. This is a one-way action to ensure privacy and control over sensitive information. If you need the content of a private comment to be public, you would…
Currently, Zendesk does not offer a native feature to automate the conversion of public comments to private notes. This action cannot be performed through triggers or automations. However, you can use the Zendesk API to achieve this. By using the…
As of now, Zendesk does not provide an option to disable the ability for agents to change comments from public to private. This feature is built into the system and cannot be turned off. If this is a feature you would like to see, consider…
If a public comment is not immediately changed to private in Zendesk, the end-user may have time to read the email notification containing the comment. Once the email is sent, it cannot be recalled. Therefore, it's crucial to act quickly if a…