Automate Comment Conversion in Zendesk
Is it possible to automate the conversion of public comments to private in Zendesk?
Currently, Zendesk does not offer a native feature to automate the conversion of public comments to private notes. This action cannot be performed through triggers or automations.
However, you can use the Zendesk API to achieve this. By using the List comments endpoint, you can retrieve all ticket comments and then use the PUT method to make a comment private. For assistance with the API, it's recommended to consult your development team.
More related questions
How can I change a public comment to a private note in Zendesk?
To change a public comment to a private note in Zendesk, you need to convert it into an internal note. This ensures that only agents can see the comment, and it will no longer be visible to end users. To do this, open the ticket containing the…
Can a private comment be made public again in Zendesk?
Once a comment is changed from public to private in Zendesk, it cannot be made public again. This is a one-way action to ensure privacy and control over sensitive information. If you need the content of a private comment to be public, you would…
Will changing a public comment to private recall the email sent to the requester?
Changing a public comment to private in Zendesk does not recall any emails that have already been sent to the requester. Once an email is sent, it cannot be unsent or recalled. This means that even if you convert a comment to an internal note…
Can the option to change comments from public to private be disabled in Zendesk?
As of now, Zendesk does not provide an option to disable the ability for agents to change comments from public to private. This feature is built into the system and cannot be turned off. If this is a feature you would like to see, consider…
What happens if a public comment is not immediately changed to private in Zendesk?
If a public comment is not immediately changed to private in Zendesk, the end-user may have time to read the email notification containing the comment. Once the email is sent, it cannot be recalled. Therefore, it's crucial to act quickly if a…
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