Email Integration in Zendesk Sell Explained
How does email integration work in Zendesk Sell?
Email integration in Zendesk Sell allows you to synchronize all your inbox emails with Sell. This means that whenever you send or receive emails from a Sell lead or contact, a copy of the communication is automatically attached to that record in Sell. This integration works whether you're using Sell directly or your own email client, ensuring that all your customer conversations are in one place for easy access and context.
Additionally, if you're on a higher plan, you can create email templates for messages you frequently send, streamlining your communication process even further. For more details, you can check theoriginal documentation.
More related questions
What communication channels are available in Zendesk Sell?
Zendesk Sell offers two main communication channels: email and voice, including text. These channels allow you to manage all your customer interactions in one place. With email, all your inbox messages are synchronized with Sell, and you can create…
Can I track call recordings in Zendesk Sell?
Yes, Zendesk Sell tracks nearly every action, including call recordings. This feature allows you to have a full history of your conversations, providing the entire context of the customer with every interaction. Having access to call recordings can…
Where can I manage all communication activities in Zendesk Sell?
All communication activities in Zendesk Sell can be managed in the Sell Communication Center. This centralized hub allows you to see and organize all your customer interactions, whether they are emails, calls, or texts. By having a single place to…
Can I create email templates in Zendesk Sell?
Yes, if you're on a higher plan in Zendesk Sell, you can create email templates for messages you frequently send. This feature is designed to save you time and ensure consistency in your communications. Email templates are particularly useful for…
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