Eligibility for Data Residency in Sunshine Conversations
Who is eligible for the Data Residency feature in Sunshine Conversations?
The Data Residency feature is available to standalone, legacy Sunshine Conversations accounts created before April 6, 2023. It is specifically for subscribers on Sunshine Conversations Premium and Enterprise plans.
This feature allows eligible users to host their core Service Data in AWS data centers located in the European Union. However, it is not available for customers who wish to integrate Sunshine Conversations into a Zendesk subdomain.
More related questions
What is the Data Residency feature in Sunshine Conversations?
The Data Residency feature in Sunshine Conversations allows you to host your core Service Data in specific regions. It is available for subscribers on Sunshine Conversations Premium and Enterprise plans, providing access to hosting in Amazon Web…
How does Data Residency affect data hosting in Sunshine Conversations?
Data Residency affects the location where your Service Data is hosted within Sunshine Conversations. It allows you to choose between US and EU AWS data centers for hosting your core Service Data. However, it does not apply to data in other Zendesk…
Can I use Data Residency with other Zendesk products?
No, the Data Residency feature in Sunshine Conversations does not apply to other Zendesk products or services. It is specific to Sunshine Conversations and only affects the hosting of core Service Data within this platform. Data in other Zendesk…
Does Data Residency prevent data processing in other countries?
No, Data Residency does not prevent your Service Data from being processed in other countries. While it determines where your data is hosted, processing can still occur in the US, Canada, and other countries as necessary. This processing is done by…
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