Data Residency in Sunshine Conversations Explained
What is the Data Residency feature in Sunshine Conversations?
The Data Residency feature in Sunshine Conversations allows you to host your core Service Data in specific regions. It is available for subscribers on Sunshine Conversations Premium and Enterprise plans, providing access to hosting in Amazon Web Server - European Union (AWS-EU) data centers.
When you enable Data Residency, you receive accounts in both the US and EU AWS data centers. You must then provision your clients in the appropriate region based on your data locality needs. This feature impacts where your Service Data is hosted but does not apply to data in other Zendesk products or third-party services. For more details, visit theoriginal link.
More related questions
Who is eligible for the Data Residency feature in Sunshine Conversations?
The Data Residency feature is available to standalone, legacy Sunshine Conversations accounts created before April 6, 2023. It is specifically for subscribers on Sunshine Conversations Premium and Enterprise plans. This feature allows eligible…
How does Data Residency affect data hosting in Sunshine Conversations?
Data Residency affects the location where your Service Data is hosted within Sunshine Conversations. It allows you to choose between US and EU AWS data centers for hosting your core Service Data. However, it does not apply to data in other Zendesk…
Can I use Data Residency with other Zendesk products?
No, the Data Residency feature in Sunshine Conversations does not apply to other Zendesk products or services. It is specific to Sunshine Conversations and only affects the hosting of core Service Data within this platform. Data in other Zendesk…
Does Data Residency prevent data processing in other countries?
No, Data Residency does not prevent your Service Data from being processed in other countries. While it determines where your data is hosted, processing can still occur in the US, Canada, and other countries as necessary. This processing is done by…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
