Eligibility for Billing Admins in Zendesk
Who can become a billing admin in Zendesk?
In Zendesk, only Support admins can be granted billing admin privileges. Admins from other products like Guide, Explore, Talk, Chat, and Sell can become billing admins only if they are also Support admins. Despite this, billing admins can update subscriptions for all products.
More related questions
What are billing admins in Zendesk?
Billing admins in Zendesk are special admins with permissions to manage subscriptions. They can perform most subscription-related tasks, except for cancelling products or accounts and managing payments. Both self-service and sales-assisted accounts…
How can I view billing admins in my Zendesk account?
You can view billing admins in your Zendesk account through the Admin Center. Simply click the Account icon in the sidebar, select Billing, then Contacts, and click the Billing admins tab. This will show a list of billing admins, including their…
How do I grant billing permissions to an admin in Zendesk?
Only the account owner can grant billing permissions to an admin in Zendesk. To do this, go to the Admin Center, click the Account icon, select Billing, then Contacts, and click the Billing admins tab. From there, click Add billing admins, select…
Can billing admins in Zendesk manage payments?
No, billing admins in Zendesk cannot manage payments. While they have extensive subscription management permissions, only the account owner can manage payments and cancel products or accounts.
How can I remove billing permissions from an admin in Zendesk?
To remove billing permissions from an admin in Zendesk, the account owner must go to the Admin Center, click the Account icon, select Billing, then Contacts, and click the Billing admins tab. Next, click the options menu icon next to the admin's…
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