Editing Zendesk's Generative AI Dashboard
Can I edit the Generative AI Agent Tools dashboard in Zendesk?
You cannot edit the Generative AI Agent Tools dashboard directly in Zendesk. However, if you're on a Professional plan or higher, you have the option to create an editable copy of the dashboard. This allows you to customize the dashboard to better suit your needs while still leveraging the insights provided by the prebuilt version.
This feature is particularly useful for tailoring the dashboard to focus on specific metrics or reports that are most relevant to your team's performance and efficiency.
More related questions
What is the Generative AI Agent Tools dashboard in Zendesk?
The Generative AI Agent Tools dashboard in Zendesk is a prebuilt dashboard that helps you track your agents' use of generative AI features like summarize, expand, make more friendly, and make more formal. This dashboard is designed to give you…
How can I access the Generative AI Agent Tools dashboard in Zendesk?
To access the Generative AI Agent Tools dashboard in Zendesk, you need to navigate to the Explore Dashboards library. Once there, click on the Dashboard icon in the left sidebar and select 'Zendesk AI: Generative AI Agent Tools' from the list of…
What reports are available on the Generative AI Agent Tools dashboard?
The Generative AI Agent Tools dashboard offers two main types of reports: Agent Engagement and Ticket Metrics. The Agent Engagement tab includes reports on agents' use of AI features like expand, summarize, make more friendly, and make more formal….
What do I need to use the Generative AI Agent Tools dashboard?
To use the Generative AI Agent Tools dashboard in Zendesk, you must have the Advanced AI add-on. This add-on is necessary to access the dataset described in the dashboard, which provides insights into your agents' use of generative AI features….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
