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Accessing Zendesk's Generative AI Dashboard

Find out how to access the Generative AI Agent Tools dashboard in Zendesk to track AI feature usage.

How can I access the Generative AI Agent Tools dashboard in Zendesk?

To access the Generative AI Agent Tools dashboard in Zendesk, you need to navigate to the Explore Dashboards library. Once there, click on the Dashboard icon in the left sidebar and select 'Zendesk AI: Generative AI Agent Tools' from the list of dashboards.

Keep in mind that you must have the Advanced AI add-on to use this dataset. This dashboard provides valuable insights into your agents' use of AI features, helping you understand their impact on support efficiency.


More related questions

What is the Generative AI Agent Tools dashboard in Zendesk?

The Generative AI Agent Tools dashboard in Zendesk is a prebuilt dashboard that helps you track your agents' use of generative AI features like summarize, expand, make more friendly, and make more formal. This dashboard is designed to give you…

What reports are available on the Generative AI Agent Tools dashboard?

The Generative AI Agent Tools dashboard offers two main types of reports: Agent Engagement and Ticket Metrics. The Agent Engagement tab includes reports on agents' use of AI features like expand, summarize, make more friendly, and make more formal….

Can I edit the Generative AI Agent Tools dashboard in Zendesk?

You cannot edit the Generative AI Agent Tools dashboard directly in Zendesk. However, if you're on a Professional plan or higher, you have the option to create an editable copy of the dashboard. This allows you to customize the dashboard to better…

What do I need to use the Generative AI Agent Tools dashboard?

To use the Generative AI Agent Tools dashboard in Zendesk, you must have the Advanced AI add-on. This add-on is necessary to access the dataset described in the dashboard, which provides insights into your agents' use of generative AI features….

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