Yes, admins have the capability to edit personal macros created by other users. This can be done through the macros API endpoint, which allows admins to access and modify these macros as needed. This feature is particularly useful for ensuring that macros align with current company policies or for updating them to improve efficiency.
For more information on creating and managing macros, you can explore additional resources provided by Zendesk.
Yes, if you're an admin, you can view personal macros created by other users. Admins have the ability to access and edit these macros using the macros API endpoint. Additionally, in the Admin Center, admins can see macros created by other agents,…
When an agent is downgraded or deleted, their personal views and macros are automatically removed. This process is immediate and permanent, ensuring that any personal macros created by former employees are no longer accessible. As an admin, you…
When an agent is removed or downgraded in Zendesk, their personal macros are automatically deleted. This action is both immediate and permanent, ensuring that any personal macros they created are no longer part of the system. This helps maintain a…