Viewing Personal Macros of Other Users in Zendesk
Can I view personal macros of other users on Zendesk?
Yes, if you're an admin, you can view personal macros created by other users. Admins have the ability to access and edit these macros using the macros API endpoint. Additionally, in the Admin Center, admins can see macros created by other agents, clone them, and make them available for all agents to use. This ensures that useful macros can be shared across the team, enhancing efficiency and consistency in responses.
For more detailed information on managing macros, you can refer to the originalZendesk help article.
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Can admins edit personal macros created by other users in Zendesk?
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