Editing Articles from Knowledge Capture List
Learn what happens when you click on an article title in the Knowledge Capture list in Zendesk.
What happens when I click on an article title in the Knowledge Capture list?
When you click on an article title in the Knowledge Capture list, the article opens in edit mode. This allows you to review the content of the article or assign it to another user if necessary. This feature is particularly useful for managing and updating articles efficiently.
More related questions
How can I view articles created with the Knowledge Capture app?
To view articles created with the Knowledge Capture app, you need to be a Guide admin. In Guide, click the Manage articles icon in the sidebar. Your All articles list will open by default. Then, click on Captured Knowledge to see a list of articles…
Who can access the list of articles created with the Knowledge Capture app?
Only Guide admins have the ability to access the list of articles created with the Knowledge Capture app. This access allows them to review or assign new articles as needed. If you're a Guide admin, you can find this list by navigating to the…
Is the Knowledge Capture app still available for download?
No, the Knowledge Capture app is no longer available for download as it will be discontinued on August 29, 2024. However, replacement capabilities are now available natively in the Knowledge section of the context panel in Agent Workspace.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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