Availability of Knowledge Capture App
Discover the current status of the Knowledge Capture app and its replacement options in Zendesk.
Is the Knowledge Capture app still available for download?
No, the Knowledge Capture app is no longer available for download as it will be discontinued on August 29, 2024. However, replacement capabilities are now available natively in the Knowledge section of the context panel in Agent Workspace.
More related questions
How can I view articles created with the Knowledge Capture app?
To view articles created with the Knowledge Capture app, you need to be a Guide admin. In Guide, click the Manage articles icon in the sidebar. Your All articles list will open by default. Then, click on Captured Knowledge to see a list of articles…
Who can access the list of articles created with the Knowledge Capture app?
Only Guide admins have the ability to access the list of articles created with the Knowledge Capture app. This access allows them to review or assign new articles as needed. If you're a Guide admin, you can find this list by navigating to the…
What happens when I click on an article title in the Knowledge Capture list?
When you click on an article title in the Knowledge Capture list, the article opens in edit mode. This allows you to review the content of the article or assign it to another user if necessary. This feature is particularly useful for managing and…
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