Editing AI-Generated Summaries in Zendesk QAGPT
Can I manually change the AI-generated summary in Zendesk QAGPT?
Currently, the AI-generated summary in Zendesk QAGPT cannot be manually changed.
The summary is automatically created by the AI based on the conversation content and is designed to provide a quick reminder for the customer. This feature is part of the email feedback surveys available on all Zendesk QA subscription plans. While you can't edit the summary, the AI aims to accurately reflect the conversation to assist in gathering meaningful customer feedback.
More related questions
How do I activate Zendesk QAGPT for CSAT surveys?
Activating Zendesk QAGPT for your CSAT surveys is a straightforward process. To get started, click on your profile located in the bottom left corner of the Zendesk interface and select 'Settings'. From there, navigate to the 'Surveys' page. Choose…
What is Zendesk QAGPT and how does it work?
Zendesk QAGPT is an AI-powered tool that enhances your CSAT surveys by generating conversation summaries. This feature is designed to remind customers of their previous interactions without them needing to read through the entire conversation…
Where can I analyze the results of my Zendesk QAGPT surveys?
You can analyze the results of your Zendesk QAGPT surveys by visiting the Surveys Dashboard. This dashboard provides insights into the feedback collected from your customers, allowing you to assess the effectiveness of your customer service…
Is Zendesk QAGPT available for all types of feedback surveys?
Zendesk QAGPT is currently available only for email feedback surveys. This feature is accessible on all Zendesk QA subscription plans, providing AI-generated summaries to enhance the feedback process. While it is limited to email surveys at the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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