Understanding Zendesk QAGPT for CSAT Surveys
What is Zendesk QAGPT and how does it work?
Zendesk QAGPT is an AI-powered tool that enhances your CSAT surveys by generating conversation summaries.
This feature is designed to remind customers of their previous interactions without them needing to read through the entire conversation again. It works by using AI to create a concise summary of the conversation, which is included in the feedback survey. Additionally, Zendesk QAGPT offers suggestive snippets in the comment section of the survey, allowing customers to either use the suggested text or write their own comments. This makes the feedback process more efficient and user-friendly.
More related questions
How do I activate Zendesk QAGPT for CSAT surveys?
Activating Zendesk QAGPT for your CSAT surveys is a straightforward process. To get started, click on your profile located in the bottom left corner of the Zendesk interface and select 'Settings'. From there, navigate to the 'Surveys' page. Choose…
Can I manually change the AI-generated summary in Zendesk QAGPT?
Currently, the AI-generated summary in Zendesk QAGPT cannot be manually changed. The summary is automatically created by the AI based on the conversation content and is designed to provide a quick reminder for the customer. This feature is part of…
Where can I analyze the results of my Zendesk QAGPT surveys?
You can analyze the results of your Zendesk QAGPT surveys by visiting the Surveys Dashboard. This dashboard provides insights into the feedback collected from your customers, allowing you to assess the effectiveness of your customer service…
Is Zendesk QAGPT available for all types of feedback surveys?
Zendesk QAGPT is currently available only for email feedback surveys. This feature is accessible on all Zendesk QA subscription plans, providing AI-generated summaries to enhance the feedback process. While it is limited to email surveys at the…
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