Zendesk has simplified the process of switching to Agent Workspace, allowing you to enable it for your account with just a few clicks. This makes it easier for users to transition and take advantage of the workspace's features. For more details, see theoriginal link.
To enable color text and background in Zendesk ticket comments, you need to activate the Zendesk Agent Workspace. Once activated, admins can allow agents to change both text and background colors in ticket comments. This feature can be found in the…
Zendesk Explore introduced new prebuilt dashboards and datasets for both Guide and Sell. The Community dashboard helps monitor community activity, while the Activities dashboard provides insights into sales activities. These datasets allow you to…
Flow Builder allows you to add a conversational bot to your social channels like Facebook Messenger, WhatsApp, and more. You can connect your bot to external systems using the Make an API call step, which lets your bot access data from external…
The new allowlist feature for the Zendesk Web Widget lets you control where the widget can be shown by specifying allowed domains. This ensures the widget is only accessible on web pages within the listed domains, enhancing security and control….
Zendesk Support now offers a modernized and consistent experience for creating and managing custom fields for tickets, users, and organizations. This update simplifies the process and enhances usability. For more details, see the [original…
Zendesk's new malware scanning service scans file attachments in tickets and blocks any flagged as potentially malicious. This enhances security by preventing harmful files from being accessed. For more information, visit the [original…
Zendesk plans to update the ticket views interface with a new toolbar for managing tickets in bulk. This feature will streamline actions on multiple tickets simultaneously. Keep an eye out for announcements regarding its release. For more…