Dropdown Value Limit in Zendesk Web Widget
Learn why Zendesk's Web Widget limits dropdown fields to 100 values and how it affects your custom fields.
Why can't I see all dropdown values in Zendesk's Web Widget?
The Web Widget in Zendesk limits dropdown fields to 100 values. While you can create up to 2,000 values in a custom dropdown field, the Web Widget only displays 100 of these values to the end user when using the Ask for details step in the bot builder. This limitation is important to consider when designing your dropdown fields for optimal user experience.
For more information, you can refer to the originalZendesk article.
More related questions
How many values can a custom dropdown field have in Zendesk?
A custom dropdown field in Zendesk can have up to 2,000 values. This allows for a wide range of options to be created for various use cases. However, it's important to note that when these fields are used in the Web Widget, only 100 values will be…
Is there a plan to remove the 100 value limit in Zendesk's Web Widget?
As of now, there is no official information on plans to remove the 100 value limit in Zendesk's Web Widget. This limitation is currently in place to ensure optimal performance and user experience. Users have expressed interest in having this limit…
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