Custom Dropdown Field Value Limit in Zendesk
Discover the maximum number of values for custom dropdown fields in Zendesk and their limitations in the Web Widget.
How many values can a custom dropdown field have in Zendesk?
A custom dropdown field in Zendesk can have up to 2,000 values. This allows for a wide range of options to be created for various use cases. However, it's important to note that when these fields are used in the Web Widget, only 100 values will be visible to the end user.
This limitation is specific to the Web Widget and should be considered when planning your dropdown fields to ensure they meet your needs effectively.
More related questions
Why can't I see all dropdown values in Zendesk's Web Widget?
The Web Widget in Zendesk limits dropdown fields to 100 values. While you can create up to 2,000 values in a custom dropdown field, the Web Widget only displays 100 of these values to the end user when using the Ask for details step in the bot…
Is there a plan to remove the 100 value limit in Zendesk's Web Widget?
As of now, there is no official information on plans to remove the 100 value limit in Zendesk's Web Widget. This limitation is currently in place to ensure optimal performance and user experience. Users have expressed interest in having this limit…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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