Download Call Recordings via Zendesk API
Discover how to use the Zendesk API to download call recordings by accessing the recording_url in ticket comments.
Is there a way to download call recordings using the Zendesk API?
Yes, you can download call recordings using the Zendesk API by accessing therecording_urlproperty in the ticket's comment.
To do this, perform a curl request to therecording_urlyou find in the ticket's comment. Make sure to include an authentication header as you would for any other API request. This method allows you to save the recording as an mp3 file on your local system.
More related questions
How can I download call recordings from Zendesk Talk?
You can download call recordings from Zendesk Talk, but there's no direct built-in option. Instead, you can download recordings attached to tickets using the API or by right-clicking the voicemail recording and selecting 'Save as…'. To use the…
Can I download call recordings from multiple tickets using the API?
Yes, you can download call recordings from multiple tickets using the API by iterating through ticket audits. To achieve this, you need to iterate through the results from the Ticket Audits endpoint to find tickets with VoiceComment events. Extract…
How do I filter tickets with call recordings attached in Zendesk?
To filter tickets with call recordings attached, you need to use the Ticket Audits endpoint to identify VoiceComment events. By iterating through the audit results, you can determine which tickets have these events. Extract therecording_urlfrom…
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