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Do Zendesk AI Agents Scan Media Files?

Understand whether Zendesk AI agents scan media files in conversations and their text processing capabilities.

Do Zendesk AI agents scan media files in conversations?

No, Zendesk AI agents do not scan media files in conversations. They are designed to process only the text within conversations and tickets. Media files and other attachments are not interpreted by the AI but are available for human agents to review if needed.


More related questions

Can AI agents interpret attachments in Zendesk conversations?

AI agents in Zendesk do not interpret attachments. They only process the text within conversations and tickets. While the AI doesn't scan attached files or media, these attachments are accessible in the ticket when the conversation is escalated for…

How do Zendesk AI agents handle attachments in tickets?

Zendesk AI agents do not handle attachments directly. They focus on processing the text content of conversations and tickets. Attachments are not scanned or interpreted by the AI, but they remain available for human agents to review when a…

What happens to attachments when a Zendesk conversation is escalated?

When a Zendesk conversation is escalated, attachments are available for human agents to review. Although AI agents do not scan or interpret these attachments, they are included in the ticket, ensuring that human agents have access to all relevant…

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