How Zendesk AI Agents Handle Attachments
Discover how Zendesk AI agents manage attachments in tickets and their focus on text processing.
How do Zendesk AI agents handle attachments in tickets?
Zendesk AI agents do not handle attachments directly. They focus on processing the text content of conversations and tickets. Attachments are not scanned or interpreted by the AI, but they remain available for human agents to review when a conversation is escalated. This ensures that all necessary information is accessible for human intervention.
More related questions
Can AI agents interpret attachments in Zendesk conversations?
AI agents in Zendesk do not interpret attachments. They only process the text within conversations and tickets. While the AI doesn't scan attached files or media, these attachments are accessible in the ticket when the conversation is escalated for…
What happens to attachments when a Zendesk conversation is escalated?
When a Zendesk conversation is escalated, attachments are available for human agents to review. Although AI agents do not scan or interpret these attachments, they are included in the ticket, ensuring that human agents have access to all relevant…
Do Zendesk AI agents scan media files in conversations?
No, Zendesk AI agents do not scan media files in conversations. They are designed to process only the text within conversations and tickets. Media files and other attachments are not interpreted by the AI but are available for human agents to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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