Do You Need Both Created and Updated Conditions in Triggers?
Is it necessary to include both 'Created' and 'Updated' conditions in Zendesk triggers?
No, it is not necessary to include both 'Created' and 'Updated' conditions for a trigger to fire. You can choose to include either one based on your workflow needs.
Including both conditions is a way to ensure the trigger fires in both scenarios, but if your workflow only requires the trigger to fire on creation or update, you can include just the relevant condition. This flexibility allows you to tailor triggers to your specific needs without unnecessary conditions.
More related questions
What is the difference between 'Ticket | Is | Created' and 'Ticket | Is | Updated' in Zendesk triggers?
The difference lies in when the trigger fires. A trigger with the condition 'Ticket | Is | Created' fires when a new ticket is created in your account. On the other hand, a trigger with the condition 'Ticket | Is | Updated' fires when an existing…
How can I make a Zendesk trigger fire for both created and updated tickets?
To make a trigger fire for both created and updated tickets, include both conditions in the 'Meet ANY of the following conditions' section of your trigger setup. This setup ensures that the trigger will activate whether a ticket is newly created or…
What happens if I don't include 'Created' or 'Updated' conditions in a Zendesk trigger?
If you don't include 'Created' or 'Updated' conditions, the trigger will fire for any event, whether a ticket is created or updated. This means the trigger will activate whenever any change occurs to a ticket, without restriction to the type of…
Can I have multiple 'ANY' sections in a Zendesk trigger?
Currently, Zendesk triggers do not support having multiple 'ANY' sections within a single trigger setup. You can, however, include multiple conditions within a single 'ANY' section. This allows you to specify several conditions that, if any are…
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