image for site

Displaying Percentage and Total in Zendesk Datatips

Find out how to display both percentage and total number in Zendesk Explore datatips using a simple workaround.

How can I display both percentage and total number in datatips?

While there's no native way to display both percentage and total number in datatips, you can use a workaround. Create a duplicate of your metric and add both to your query. Set one to display as a percentage and the other as the actual value. This setup can be a bit awkward in column/bar graphs, so consider using a table view for better clarity.

This method allows you to see both the percentage and the total number in your reports.


More related questions

How can I customize datatips in Zendesk Explore reports?

You can easily customize datatips in your Zendesk Explore reports to change their appearance and content. To do this, open your report and click on the chart configuration icon. From the menu, select 'Datatips' and adjust the settings as needed….

How do I change the text displayed in datatips?

Changing the text in your datatips is straightforward and allows you to include specific data from your report. Open your report, click on the chart configuration icon, and select 'Datatips'. In the text box, type the desired text and use…

Can I hide datatips for null values in Zendesk Explore?

Currently, it's not possible to hide datatips for null values in Zendesk Explore. However, you can modify the text in the datatip to change how it is displayed. This can help in managing how null values are presented in your reports. For more…

Is it possible to add an attribute to datatips not used in the report?

In Zendesk Explore, you can only add attributes to datatips that are already used in your report. If an attribute is not part of your report, it cannot be included in the datatips. This ensures that the datatips are relevant and directly related to…

How do I update datatips for combo charts in Zendesk Explore?

To update datatips for combo charts in Zendesk Explore, open your report and access the chart configuration menu. From there, select 'Datatips' and customize the settings for each data type in your combo chart. This allows you to tailor the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites