To ensure all years are displayed in your Zendesk Explore chart, use the 'Row Selector' feature. Set the 'Selected values' to 'Select all' to include every year in your dataset. This adjustment helps prevent any years from being inadvertently excluded from your report, ensuring a comprehensive view of your data.
Creating a line chart to compare solved tickets by year in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New…
To create reports in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary datasets and tools within Explore to build and customize reports. If you're unsure about your permissions, you…
If the current year isn't appearing in your Zendesk Explore report, it could be due to filters or custom fields affecting the data display. Check if any custom fields are in use as filters, as they might limit the time periods shown. Additionally,…
If your Zendesk Explore dashboard values appear incorrect, check the filters applied to your dashboard and reports. Ensure they are linked to the correct dataset and not interfering with your data. If the issue persists, consider opening a support…