Disabling Welcome Emails for SSO Users in Zendesk
Why can't I disable welcome emails for users using SSO in Zendesk?
Currently, Zendesk does not allow the disabling of welcome emails for users who access the help center via Single Sign-On (SSO). This has been a point of frustration for many users, as it can lead to confusion when users receive emails prompting them to set up a new account. Zendesk is aware of this issue and is investigating potential solutions.
More related questions
Can I disable the welcome email notification for new end users in Zendesk?
You can only disable the welcome email notification for new end users if their profiles are created by an admin or an agent. If your help center is enabled and the account creation is initiated by the customer, the welcome email cannot be disabled….
How can I prevent a specific client from receiving a welcome email in Zendesk?
To prevent a specific client from receiving a welcome email, you need to disable the notification for users created by an agent or admin. After adding the customer to Zendesk, you can revert the change in the notification settings. This method…
What happens to welcome emails if my Zendesk Support instance is open?
If your Zendesk Support instance is open and users are not required to register, a welcome email will not be sent. This is because the system does not prompt users to create an account, thus bypassing the need for a welcome email. This setup is…
What are the implications of disabling the help center in Zendesk?
Disabling the help center in Zendesk automatically deactivates welcome email notifications for new end users. This can be a solution if you want to prevent these emails from being sent. However, it also means that users will not have access to the…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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