Disabling Ticket View Export for Agents in Zendesk
Is it possible to disable the ticket view export option for agents in Zendesk?
Currently, there isn't a native feature in Zendesk to disable the ticket view export option specifically for agents. This has been a concern for some users due to the potential exposure of sensitive information.
While role permissions can be adjusted, they do not specifically control the export option. It's recommended to provide feedback to Zendesk if this is a feature you'd like to see implemented in the future.
More related questions
How can I export a view of tickets to a CSV file in Zendesk?
Exporting a view of tickets to a CSV file in Zendesk is straightforward. You can export a view to a CSV file, which will include an entry for each ticket and all its associated information. To do this, go to Support and click the Views icon in the…
Why am I receiving an error when exporting a view to CSV in Zendesk?
If you're receiving an error when trying to export a view to CSV in Zendesk, it might be due to the 10-minute restriction between exports. You can only export a view once every 10 minutes due to processing requirements. If you attempt to export…
What should I do if I don't receive the CSV download link email from Zendesk?
If you don't receive the email with the CSV download link, it might be due to the size of the view you're trying to export. Larger views can sometimes fail to export, even if they display correctly in the Support console. Consider modifying the…
Can I edit the data format in the exported CSV file from Zendesk?
Currently, Zendesk does not offer an option to edit the data format directly in the exported CSV file. However, you can use programs like Microsoft Excel or Google Sheets to modify the data after exporting. This allows you to format or remove…
Why can't I see the export option for a view in Zendesk?
If you can't see the export option for a view in Zendesk, it might be because there are filters applied to the view. Views must be unfiltered to be eligible for export. Check if any filters are active and clear them to enable the export option….
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