Disabling Messaging in New Zendesk Accounts
Can I disable messaging in Zendesk if my account was created after November 3, 2021?
If your Zendesk account was created after November 3, 2021, messaging is enabled by default. While you can opt-out of messaging by disabling it for a brand or at the account level, there might be restrictions.
Some newer accounts may not have the option to deactivate messaging entirely. If you can disable it, doing so will revert your settings to the Web Widget (Classic) with live Chat enabled, restoring the Chat dashboard settings applicable to live Chat.
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