Missing Settings on Zendesk Chat Dashboard
Why are some settings missing on my Zendesk Chat dashboard?
If you're noticing missing settings on your Zendesk Chat dashboard, it's likely because your account was created after November 3, 2021. Accounts created after this date have messaging as the default experience, which uses the messaging Web Widget instead of the Web Widget (Classic).
This change means certain Chat-specific settings are not available, such as Visitors, History, Analytics, Monitor, and various Settings like Departments, Roles, and more. If you prefer the classic live Chat experience, you can opt-out of messaging by disabling it for a brand or at the account level, which will revert your settings to the Web Widget (Classic) with live Chat enabled. For more details, check out theZendesk help article.
More related questions
How can I revert to the classic live Chat experience in Zendesk?
To revert to the classic live Chat experience in Zendesk, you need to disable messaging. This can be done either at the brand level or the account level. Disabling messaging at the account level will switch your Support account brands back to the…
What settings are unavailable in Zendesk's messaging default experience?
In Zendesk's messaging default experience, certain Chat-specific settings are unavailable. This is because the messaging Web Widget is used instead of the Web Widget (Classic). Unavailable settings include Visitors, History, Analytics, Monitor, and…
Can I disable messaging in Zendesk if my account was created after November 3, 2021?
If your Zendesk account was created after November 3, 2021, messaging is enabled by default. While you can opt-out of messaging by disabling it for a brand or at the account level, there might be restrictions. Some newer accounts may not have the…
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