Difference Between Automations and Triggers
How do automations differ from triggers in Zendesk?
Automations in Zendesk are time-based actions that run hourly, unlike triggers which are event-based. They are useful for tasks that need to occur after a certain time has passed, such as notifying users or updating ticket fields. While both automations and triggers can perform similar actions, the key difference lies in their conditions. Automations are ideal for time-sensitive tasks but should be used carefully to avoid missing important updates.
More related questions
What are triggers in Zendesk and how can they be used?
Triggers in Zendesk are event-based system actions that run when a ticket is created or updated. They can be used to assign tickets, change ticket field values, notify users, and more. Triggers are essential for automating workflows and ensuring…
What should I consider when setting up business schedules in Zendesk?
Business schedules in Zendesk help manage workflows by defining working hours and holidays. They are crucial for accurate SLA targets and ensuring actions occur within business hours. When setting up schedules, remember that the first schedule is…
How do SLA policies work in Zendesk?
SLA policies in Zendesk help prioritize tickets by setting service targets like First Reply Time and Requester Wait Time. These policies ensure that tickets are handled within a specified timeframe. However, they require the use of the system…
What are macros in Zendesk and how can they improve productivity?
Macros in Zendesk are agent-activated scripts that perform multiple actions on a ticket simultaneously. They can add comments, update fields, and more, reducing the number of clicks for agents. Macros are customizable and can be assigned to…
How can views help manage tickets in Zendesk?
Views in Zendesk are saved searches that help agents prioritize and manage tickets effectively. They are not folders but filtered databases that display tickets based on specific conditions. Properly configured views ensure that agents see relevant…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
