Defining Custom Object Schema in Zendesk
What is the process for defining a custom object's schema in Zendesk?
Defining a custom object's schema in Zendesk involves adding custom fields that specify the properties of the object. These fields are crucial for data collection and management.
To define a schema, go to Admin Center, select 'Objects and rules', then 'Custom objects > Objects'. Choose the custom object you want to modify, click the 'Fields' tab, and then 'Add field'. Select the field type, enter a display name, and verify the field key. Once set, these fields will be used by agents when creating records, and you can reorder them for better agent experience.
More related questions
What are custom objects in Zendesk and why should I use them?
Custom objects in Zendesk allow you to store and manage data that doesn't fit into standard objects like tickets or users. They enable seamless integration of custom data with Zendesk features such as tickets, triggers, and analytics. By creating…
How do I create a custom object in Zendesk?
Creating a custom object in Zendesk involves defining its name, key, and fields, which form the schema of the object. This process is essential for capturing data that doesn't fit into standard objects. To create a custom object, navigate to Admin…
How can I manage agent access to custom objects in Zendesk?
Managing agent access to custom objects in Zendesk involves setting visibility and interaction permissions for agents based on their roles. You can determine whether a custom object is visible to all agents or only admins on the Custom object…
How do I add relationships between custom objects in Zendesk?
Adding relationships between custom objects in Zendesk involves using lookup relationship fields to connect them with standard or other custom objects. To add a relationship, go to Admin Center, select 'Objects and rules', then 'Custom objects >…
Can I reorder fields in a custom object for better agent experience?
Yes, you can reorder fields in a custom object to improve the agent experience by prioritizing the most important fields. To reorder fields, navigate to Admin Center, select 'Objects and rules', then 'Custom objects > Objects'. Choose the custom…
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